Floorwalk services, provided by the company FloorWalk, refer to market research and consumer insights services that use mystery shoppers and auditors to collect data on the retail, automotive, and hospitality industries. These services include retail audits, mystery shopping, visual merchandising audits, and consumer experience audits to provide businesses with data on product placement, pricing, stock availability, staff behavior, and overall customer experience. FloorWalk uses a platform for auditors to upload data in real-time, which is then analyzed to give businesses actionable insights and recommendations for improvement.
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Specialist services
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Trusted by the world's most customer-focused companies
A quicker way to audit your stores. FloorWalk team helps you in creating the backend questionnaire, setup realtime insights panel and get details of the problem statement that you would like to measure. These details are set on the portal and you can assign local auditors to get realtime data.
The platform behind every FloorWalk audit, with up to 95% of the audit process automated: from shopper matching to AI quality checks and brand dashboards.
Overall score
84%
+7 vs last cycle
Score by audit cycle
Section heatmap by city
From luxury car showrooms to hospital front desks, see what we audit and the brands that trust us in your industry.
Showroom and test-drive audits that check how sales teams sell, demonstrate and follow up.
What we audit
Trusted by
A look at how mystery audits changed what happens on the ground.
Porsche
The objective
Check the selling skills and performance of sales managers across Porsche showrooms.
The outcome
Selling skills and post-visit follow-ups were weak in some showrooms. Scores rose in the next cycle, and results improved further as tougher scenarios were tested.
A Comprehensive Guide to Customer Experience Evaluation
Take our expert servicesto design a custom audit
We match the most relevant mystery shopper for you from our database
Mystery Shopper collects unbiased inputs about the shopping experience
We process and share the most meaningful insights with you
Businesses turn to Mystery shopping services because these services offer a number of benefits for companies. Many companies report that these services help them to:
Mystery Shopping India by FloorWalk helps in catching possible trouble as well. In some cases, employee dishonesty can require action. Even when employees are not performing, though, some employers fear taking action because they fear wrongful dismissal lawsuits. In other cases, employers suspect that crime is taking place but have no evidence. Secret shopper services can help employers get the evidence they need to act.
All employers wonder what really happens when they are not around. Virtual customers are the employers eyes and ears and can reveal problems that the business owner may be the last to know.
Most business owners would love to be able to have direct, unbiased, full information from each customer what is working, what needs work in a company, what would make shoppers buy? Secret shopper services offer business owners the chance to ask these sorts of questions and get answers.
Employee fraud, theft, and dishonesty can all mean lost business and even potential lawsuits. Mystery shopper services uncover these potential problems so that business owners can act on them before they bankrupt a company.
Selling controlled substances to minors, stealing, or selling illegal services and products: These are all fears of most employers. If employees are doing something illegal at work, employers as well as the company may be held liable. Mystery shopping helps employers detect and stop this sort of activity before it threatens a business.
Employers need to have all the facts before they make hiring, promotion, and business plan decisions. By revealing what works and what does not from a customers perspective, mystery shopper services help business owners make these decisions with all the facts in place.
Secret shoppers not only come into the store to see how company employees provide service in person; quality companies can also phone or email a business at various times of the day to determine how good telephone and computer service is. If customers are kept waiting on the telephone or emails are ignored, a company's reputation may suffer.Performance audits reveal these problems so that business owners can take appropriate action.
Whether a business is service- or product-based, most companies are interested in selling something to someone. Businesses spend considerable effort and money on marketing, but if there is a flaw somewhere in the selling process, customers may be choosing to make purchases elsewhere.Performance audits help businesses to uncover these problems in the selling process so that marketing and sales processes work seamlessly to create more sales and profits.
Most business owners are busy, and keeping track of everything is difficult. Secret shopping services offer owners an additional set of useful, impartial information that can be used in management decisions and changes.
Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to provide
Have another question? Talk to our team.
Mystery shopping measures the customer experience, retail audits check stores against agreed standards, consumer insights explain what customers think, and market research sizes up markets, pricing and competitors. Tell us what you want to measure and we'll recommend the right mix.
