FloorWalk covers 350+ cities in India and 22+ countries with 500,000+ mystery shoppers and field agents. Conduct your audit with a personalized solution for Market Research powered by our AI-driven mystery shopping software.
Shopper apps for Android and iOS, AI quality checks on every report and brand dashboards with AI insights, with up to 95% of the audit process automated.
Monitor your retail performance with live data at your fingertips.
83% Positive Report
Positive
Tailor your research project with us for
actionable insights.
With over 350+ cities and 22+ countries covered, ensure your retail strategy is on point globally.
Leverage our vast network of experienced field agents for precise data collection.
AI-powered, with up to 95% of audits automated.
2014
Founded
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Clients served
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Mystery shoppers
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Cities in India
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Countries
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Audit automation
As featured in
Trusted by the world's most customer-focused companies
A quicker way to audit your stores. FloorWalk team helps you in creating the backend questionnaire, setup realtime insights panel and get details of the problem statement that you would like to measure. These details are set on the portal and you can assign local auditors to get realtime data.
FloorWalk offers comprehensive retail audits, mystery shopping, and customer experience insights, empowering over 250 renowned clients across industries like automotive and apparel with data-driven strategies to enhance brand performance at their physical locations.
From luxury car showrooms to hospital front desks, see what we audit and the brands that trust us in your industry.
Showroom and test-drive audits that check how sales teams sell, demonstrate and follow up.
What we audit
Trusted by
The platform behind every FloorWalk audit, with up to 95% of the audit process automated: from shopper matching to AI quality checks and brand dashboards.
Overall score
84%
+7 vs last cycle
Score by audit cycle
Section heatmap by city
A look at how mystery audits changed what happens on the ground.
Porsche
The objective
Check the selling skills and performance of sales managers across Porsche showrooms.
The outcome
Selling skills and post-visit follow-ups were weak in some showrooms. Scores rose in the next cycle, and results improved further as tougher scenarios were tested.
Flip the switch to see how FloorWalk compares with the traditional way of running mystery audits.
Data capture
Questionnaires completed in the shopper app, section by section
Proof of visit
In-app photos stamped with GPS address, date and time
Quality checks
AI and expert reviewers check every report and every photo
Fraud detection
Automatic flags for edited, reused, AI-generated or screenshot photos
Reporting
Dashboards, cycle comparisons and store trends with AI insights
Acting on findings
Action plans tracked from finding to fix
Sourabh Narsaria
Founder & CEO, FloorWalk
12+
years in mystery
shopping
Meet the founder
My mission is to empower brands and enhance customer experiences through insightful research and innovative strategies. We've developed an innovative automation tool for audit data collection, allowing us to deliver insights faster and more effectively.
FloorWalk founded
500,000+ shoppers across 350+ Indian cities
Mystery audits delivered in 22+ countries
In-house software automates up to 95% of audits
Vision: customer excellence metrics delivered at 100% automation
A Comprehensive Guide to Customer Experience Evaluation
Take our expert servicesto design a custom audit
We match the most relevant mystery shopper for you from our database
Mystery Shopper collects unbiased inputs about the shopping experience
We process and share the most meaningful insights with you
Sourabh Narsaria, Founder & CEO at FloorWalk has talked about his 12+ years experience in Mystery Shopping in this course, we bring our global Mystery Shopping experience into one place.
Businesses turn to Mystery shopper services because these services offer a number of benefits for companies. Many companies report that these services help them to:
Mystery Shopping India by FloorWalk helps in catching possible trouble as well. In some cases, employee dishonesty can require action. Even when employees are not performing, though, some employers fear taking action because they fear wrongful dismissal lawsuits. In other cases, employers suspect that crime is taking place but have no evidence. Secret shopper services can help employers get the evidence they need to act.
All employers wonder what really happens when they are not around. Virtual customers are the employers eyes and ears and can reveal problems that the business owner may be the last to know.
Most business owners would love to be able to have direct, unbiased, full information from each customer what is working, what needs work in a company, what would make shoppers buy? Secret shopper services offer business owners the chance to ask these sorts of questions and get answers.
Employee fraud, theft, and dishonesty can all mean lost business and even potential lawsuits. Mystery shopper services uncover these potential problems so that business owners can act on them before they bankrupt a company.
Selling controlled substances to minors, stealing, or selling illegal services and products: These are all fears of most employers. If employees are doing something illegal at work, employers as well as the company may be held liable. Mystery shopping helps employers detect and stop this sort of activity before it threatens a business.
Employers need to have all the facts before they make hiring, promotion, and business plan decisions. By revealing what works and what does not from a customers perspective, mystery shopper services help business owners make these decisions with all the facts in place.
Secret shoppers not only come into the store to see how company employees provide service in person; quality companies can also phone or email a business at various times of the day to determine how good telephone and computer service is. If customers are kept waiting on the telephone or emails are ignored, a company's reputation may suffer.Performance audits reveal these problems so that business owners can take appropriate action.
Whether a business is service- or product-based, most companies are interested in selling something to someone. Businesses spend considerable effort and money on marketing, but if there is a flaw somewhere in the selling process, customers may be choosing to make purchases elsewhere.Performance audits help businesses to uncover these problems in the selling process so that marketing and sales processes work seamlessly to create more sales and profits.
Most business owners are busy, and keeping track of everything is difficult. Secret shopping services offer owners an additional set of useful, impartial information that can be used in management decisions and changes.
Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to provide
Can't find what you're looking for? Read the client FAQs, the shopper FAQs or contact us.
Mystery shopping is when a trained shopper visits a store, branch, showroom or website as a genuine customer and records the experience against a questionnaire. It shows brands what really happens on the ground: staff behaviour, product knowledge, store upkeep, stock and compliance.
Mahindra & Mahindra Limited is an Indian multinational car manufacturing corporation. The objective of this activity was to check the infrastructure of the showroom.
Manyavar & Mohey are India’s own brand in ethnic wear and tradtional festive clothing. The objective of this activity was to check.
Porsche India Pvt Ltd is a division of the German automobile manufacturer Porsche and the Volkswagen Group India.
Do you wish to earn Rs.1,000 or more per day for shopping, staying at hotels or dining out or wish to improve customer of your business?the answers are yes .....
Getting genuine feedback from consumers on their products is a big task most branded companies face. Such service providers therefore have immense opportunities if they tap the grow .....
क्या आपको शॉपिंग करना पसंद है. क्या आप जिन चीजों को खरीदते हैं, उन्हें जांचना-परखना जानते हैं. अगर हां, तो आप अपने इसी शौक की बदौलत हर महीने अच्छी कमाई कर सकते हैं.सिर्फ अच्छे पैसे ही नहीं, बल्कि आप शॉपिंग कर के फ्री में कई उत्पाद भी ...
