FloorWalk Case Studies

Objective

Check the selling skills and performance of sales managers across Porsche showrooms.

Outcome

Selling skills and post-visit follow-ups were weak in some showrooms. Scores rose in the next cycle, and results improved further as tougher scenarios were tested.

Objective

Check integrity breaches and staff performance at Ford showrooms, from welcome to follow-up.

Outcome

Integrity breaches and missed follow-ups surfaced in month one. Scores increased the next month on the same parameters, with stores audited monthly.

Objective

Audit showroom infrastructure, furniture and vendor-supplied materials.

Outcome

Missing vendor deliveries were identified and infrastructure improved. Showrooms were trained on the findings and scores increased.

Objective

Verify warehouse stock against records in Bangalore and Mumbai.

Outcome

Physical stock deviations were found in month one. Integrity issues dropped the following month as scores improved.

Objective

Check the selling skills and performance of Manyavar franchise outlets.

Outcome

Staff energy and selling skills were addressed through training on audit findings. Scores increased month on month.

Objective

Evaluate staff selling skills and customer experience in optical stores.

Outcome

After training on the findings, upselling and cross-selling improved drastically, and staff began pitching free eye tests.

Objective

Check whether centre staff understand customer queries and represent the brand well.

Outcome

Gaps in staff knowledge and exterior branding were fixed through training, and scores rose the next month.

Objective

Audit staff service, outlet maintenance and billing procedures.

Outcome

Staff service and cleanliness improved and name badges became standard. Audits expanded from weekends to weekdays too.

Objective

Verify that free health check-up camps were conducted, and how.

Outcome

Very few camps were taking place at first. After the audits began, camps started happening and scores increased.

Objective

Test web enquiries, membership pitches and in-gym visits.

Outcome

Customer service gaps were identified, staff were trained on the findings, and scores increased the next month.

Objective

Check the selling skills and performance of franchise staff at Oh So Stoned outlets.

Outcome

Staff energy and cleanliness gaps were addressed through training on audit findings, and cleanliness and situation handling improved the next month.

Objective

Check the performance and integrity of sales executives showing rental homes.

Outcome

Audits uncovered integrity breaches, including offers to show property outside FastFox. Executives are now audited monthly on performance and loyalty.