Mastering Mystery Shopping · Course & Book

We spent 12+ Years figuring this out, So you don’t have to

Learn from our mistakes, wins, and everything in between.

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Taught by

Sourabh Narsaria

Founder & CEO, FloorWalk

For brands & shoppersCourse + book

12+

years in mystery
shopping

Who it's for

What You'll Learn

Choose your side of the counter to see what you'll take away from the course and the book.

In the course

For clients, discover how to design programs, measure customer experience, and turn insights into action.

In the book

For business leaders and researchers, you’ll discover how mystery shopping reveals service gaps, improves customer journeys, and drives measurable growth.

Two ways to learn

The Course & The Book

We bring our global Mystery Shopping experience into one place.

Mastering Mystery Shopping course by Sourabh Narsaria

Online course · Udemy

Our course on Mystery Shopping

Learn from our mistakes, wins, and everything in between.

For clients, discover how to design programs, measure customer experience, and turn insights into action.
For shoppers, master the skills to conduct professional audits, report effectively, and grow your opportunities.

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Book · Amazon

Mystery Shopping Book

Mystery shopping is more than just secret visits — it’s a powerful tool that shapes customer experiences worldwide.

Packed with global case studies, practical insights, and proven strategies, this book demystifies the entire process — making it simple, relatable, and actionable.

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Sourabh Narsaria

Founder & CEO, FloorWalk

Your instructor

Learn from Sourabh Narsaria

Sourabh Narsaria, Founder & CEO at FloorWalk has talked about his 12+ years experience in Mystery Shopping in this course, we bring our global Mystery Shopping experience into one place.

12+

years of experience in mystery shopping

Founder & CEO

of FloorWalk, mystery shopping & market research

Read the founder's story

Start mastering mystery shopping

Whether you’re a brand aiming to deliver unforgettable experiences or a shopper looking to master the craft, this is your ultimate guide to the world of mystery shopping.

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