See your stores the way your customers do. Trained mystery shoppers pose as genuine customers and report on store appearance, experience, stock and staff behaviour, with evidence you can verify.
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Mystery shoppers
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Cities in India
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Countries
Floorwalk conducts mystery shopping for the brand to acknowledge their actual store appearance, consumer experience, stock availability, staff behavior and other findings inside their stores. The whole data is collected by a third person who poses as a genuine shopper and shares the exact data collected on-site.
Click through to see what each one covers.
Floorwalk conducts Merchandising audits which provide regular check ups on retailers, ensuring that they are complying with the agreements that you have made regarding product location, shelf space, product displays, pricing, and promotion.
Photos are stamped with GPS address, date and time, so you know every visit really happened.
AI checks and our quality team review each report before it reaches you.
Compare stores, cities and visit cycles, and track actions until they are closed.
A network of 500,000+ shoppers across 350+ Indian cities, matched to your customer profile.
We agree what to measure and build the questionnaire and proof requirements with you.
Local shoppers matching your customer profile are assigned to each store.
Shoppers visit as genuine customers and record findings with geo-stamped evidence.
Reports are quality-checked and shared on your dashboard and as PDF/Excel.
Powered by FloorWalk software
Every audit runs on our in-house platform, with up to 95% of the process automated.
How brands used FloorWalk audits to change what happens on the ground.
Have another question? Talk to our team.
Store appearance, consumer experience, stock availability, staff behaviour and any other points in your brief. The shopper poses as a genuine customer and records exactly what they find on-site.
Tell us what you want to measure and we'll design the right programme for your brand.
