We help brands see their business through their customers' eyes. Since 2014, FloorWalk has run mystery shopping, retail audits and market research for 500+ clients, with a network of 500,000+ shoppers across 350+ Indian cities and audits in 22+ countries, now powered by our own AI-driven audit platform.
2014
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Clients served
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Mystery shoppers
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Audit automation
As featured in
I'm the founder of FloorWalk and a passionate expert in mystery shopping and market research. My mission is to empower brands and enhance customer experiences through insightful research and innovative strategies.
With the pleasure of collaborating with 500+ renowned clients in 22 countries, I've driven effective marketing strategies through comprehensive retail audits. Our team's dedication has created success stories for prestigious automobile and apparel brands, reflecting our commitment to excellence in service delivery.
My journey has been enriched by international collaborations, significantly enhancing our understanding of diverse markets. We’ve also developed an innovative automation tool for audit data collection, allowing us to deliver insights faster and more effectively.
Contact me if you're looking to enhance your brand's customer experience or explore innovative market research solutions. Let's connect and discuss how we can elevate your strategy. Best way to reach is to write at sourabh@floorwalk.inP.S: When I'm not driving innovative marketing strategies, you can find me immersed in a good book or spending quality time with my family.
From a mystery shopping company in 2014 to an AI-powered audit platform.
Sourabh Narsaria starts FloorWalk in August 2014 to give brands an honest, on-the-ground view of the customer experience through mystery shopping and audits.
2014
Aaj Tak features FloorWalk's mystery shopper programme and how people can earn by sharing their shopping experiences.
2017
Programmes for automotive, fashion, electronics, healthcare, real estate, finance and leisure brands, from Porsche, Ford and Mahindra to Manyavar, Xiaomi and USV.
Growth
Mystery audits delivered in 22+ countries, alongside a network of 500,000+ shoppers and field agents across 350+ Indian cities.
Global
Work begins on today's shopper portal, where shoppers find audits near them, apply, complete reports and track payments online.
2024
The platform behind the FloorWalk shopper apps for Android and iOS adds AI across the audit: report insights for brands, AI quality checks, audio-to-report and photo fraud detection. Up to 95% of the audit process is now automated.
2026
Customer excellence metrics delivered to brands automatically, at 100% automation.
2030
500+ clients across industries rely on FloorWalk to see their business through their customers' eyes.
Automotive
Retail & fashion
Finance & consulting
Healthcare
Real estate
Food & leisure
Innovating Solution driven ideas Groundbreaking Ideas. New Concepts. Consumer Focused. That’s how we at FloorWalk spell Innovation as. Our “ideas-first” approach enable us to brainstorm and yield solutions that are tailor made to the best of our customers’ preferences. Technological advancements To create value in an ever-evolving business environment, FloorWalk understands and imbibes the principle of Adaptation as the key to success. With the accelerating pace of technological advancements, FloorWalk leaps ahead in the industry by adapting to these changes and producing best in class solutions for their customers
Our Action Oriented Approach drives Futuristic and Holistic solutions that are Innovative, Adaptive and Customer Ready. Floorwalk builds on key principals of Uplifting Customers, Uplifting Auditors and Uplifting Employees ensuring the best service standards in the industry. We have also developed and expanded across geogrpahies for Global learnings in Mystery Audits. Our Mystery Shopping software has achieved upto 95% in automation for Mystery Audits. Our vision by 2030 is to have customer excellence matrix delivered automatically to brands at 100% automation.
Empowering ideas that drive solutions and create impactful change.
Leveraging technological advancements to stay ahead in a rapidly evolving world.
Strengthening your brand with data-backed decisions and actionable insights.
500,000+ shoppers and field agents work with FloorWalk. Here's what some of them say.
“My experience with FloorWalk is very good. I have enjoyed visits as a Mystery Auditor. The staff is very cooperative and friendly. I have done more then 300 audits. All are successfully done and I got all my payments. And I want to get more audits with my experience with FloorWalk.I am always ready to work with FloorWalk.”
Ravi VermaMystery shopper, Hissar, Haryana“The experience of Working with FloorWalk is amazing till now. Floorwalk is one of the best mystery/announced audit platform,where FloorWalk gives focus on both the Client and the Auditor. The payout are great. The payments always paid on time and in case of any confusion all the clarity was provided.”
Tarsem LalMystery shopper, Jammu“Am associated with FloorWalk particularly for the last two years and is among the few other Platforms am registered at. They possess excellent teamwork and are quite experienced as they are aware of the potential challenges onsite and know how to ensure the target information is collected.”
Trirthankar BasuMystery shopper, Kolkata“I have associated with FloorWalk and found the company is very professional with payments and project managers are good . The report filling portal is very easy. Efficient team working.”
Sunil SahooMystery shopper, Orrisa