Our course on Mystery Shopping

Sourabh Narsaria, Founder & CEO at FloorWalk has talked about his 12+ years experience in Mystery Shopping in this course, we bring our global Mystery Shopping experience into one place.

• For clients, discover how to design programs, measure customer experience, and turn insights into action.
• For shoppers, master the skills to conduct professional audits, report effectively, and grow your opportunities.

Mystery Shopping Book

Mystery shopping is more than just secret visits — it’s a powerful tool that shapes customer experiences worldwide.

• For business leaders and researchers, you’ll discover how mystery shopping reveals service gaps, improves customer journeys, and drives measurable growth.
• For shoppers, you’ll learn the art of professional evaluations, how to capture what truly matters, and how to turn opportunities into long-term success.

Packed with global case studies, practical insights, and proven strategies, this book demystifies the entire process — making it simple, relatable, and actionable.

Whether you’re a brand aiming to deliver unforgettable experiences or a shopper looking to master the craft, this is your ultimate guide to the world of mystery shopping.