Trusted by the world's most customer-focused companies
A Comprehensive Guide to Customer Experience Evaluation
Take our expert servicesto design a custom audit
We match the most relevant mystery shopper for you from our database
Mystery Shopper collects unbiased inputs about the shopping experience
We process and share the most meaningful insights with you
A large database of certified mystery shopper profiles to match your target customer. For Mystery Shopping in India You can select shopper basis gender,age, income group, education, work experience and many more criteria
FloorWalk is a panel of experts withyears of experience in Retail and Hospitality industries. We do MysteryShopping with a passion to improve the service, and not to justfill the audit forms We analyse and share recommendations and not just plain data sheets.
Get comparative analysis for a range of locations audited over a period of time. See how a parameter is delivered across your chain, or which store excels all criteria. Reports are fluid and graphics give an easy snapshot for various management levels
Customer Service or Onsite Execution, Product Knowledge or Speed of billing, Competition Price Benchmarking or market survey, we have got it all covered.
Empowering Retailers with Actionable Insights for Enhanced Customer Experiences
A comprehensive analytics platform that tracks key customer experience metrics, driving actionable insights for business growth. NPS (Net Promoter Score), Customer Satisfaction Score(CSAT), Customer Effort Score (CES)
Your one-stop solution for retail insights, empowering businesses to enhance in-store experiences and track product performance.
Leverage powerful tools to analyze Brands presence, tailor your strategies, and expand effectively
Porsche India Pvt Ltd is a division of the German automobile manufacturer Porsche and the Volkswagen Group India.
Manyavar & Mohey are India’s own brand in ethnic wear and tradtional festive clothing. The objective of this activity was to check.
Businesses turn in such numbers to secret shopper services because these services offer a number of benefits for companies. Many companies report that these services help them to:
Mystery Shopping India by FloorWalk helps in catching possible trouble as well. In some cases, employee dishonesty can require action. Even when employees are not performing, though, some employers fear taking action because they fear wrongful dismissal lawsuits. In other cases, employers suspect that crime is taking place but have no evidence. Secret shopper services can help employers get the evidence they need to act.
All employers wonder what really happens when they are not around. Virtual customers are the employers eyes and ears and can reveal problems that the business owner may be the last to know.
Most business owners would love to be able to have direct, unbiased, full information from each customer what is working, what needs work in a company, what would make shoppers buy? Secret shopper services offer business owners the chance to ask these sorts of questions and get answers.
Employee fraud, theft, and dishonesty can all mean lost business and even potential lawsuits. Mystery shopper services uncover these potential problems so that business owners can act on them before they bankrupt a company.
Selling controlled substances to minors, stealing, or selling illegal services and products: These are all fears of most employers. If employees are doing something illegal at work, employers as well as the company may be held liable. Mystery shopping helps employers detect and stop this sort of activity before it threatens a business.
Employers need to have all the facts before they make hiring, promotion, and business plan decisions. By revealing what works and what does not from a customers perspective, mystery shopper services help business owners make these decisions with all the facts in place.
Secret shoppers not only come into the store to see how company employees provide service in person; quality companies can also phone or email a business at various times of the day to determine how good telephone and computer service is. If customers are kept waiting on the telephone or emails are ignored, a company's reputation may suffer.Performance audits reveal these problems so that business owners can take appropriate action.
Whether a business is service- or product-based, most companies are interested in selling something to someone. Businesses spend considerable effort and money on marketing, but if there is a flaw somewhere in the selling process, customers may be choosing to make purchases elsewhere.Performance audits help businesses to uncover these problems in the selling process so that marketing and sales processes work seamlessly to create more sales and profits.
Most business owners are busy, and keeping track of everything is difficult. Secret shopping services offer owners an additional set of useful, impartial information that can be used in management decisions and changes.
Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to provide
