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Our Marquee Customers

Floorwalk Advantage

Large Shopper Base

A large database of certified mystery shopper profiles to match your target customer. For Mystery Shopping in India You can select shopper basis gender, age, income group, education, work experience and many more criteria

Ask the Experts

FloorWalk is a panel of experts with years of experience in Retail and Hospitality industries. We do Mystery Shopping with a passion to improve the service, and not to just fill the audit forms. We analyse and share recommendations and not just plain data sheets.

Quality Analytics

Get comparative analysis for a range of locations audited over a period of time. See how a parameter is delivered across your chain, or which store excels all criteria. Reports are fluid and graphics give an easy snapshot for various management levels

Range of Services

Customer Service or Onsite Execution, Product Knowledge or Speed of billing, Competition Price Benchmarking or market survey, we have got it all covered.

Mystery Shopping & its Types

Businesses turn in such numbers to secret shopper services because these services offer a number of benefits for companies. Many companies report that these services help them to:

Improve quality of service

Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to provide excellent customer care and support. This does not guarantee that all employees provide the level of helpfulness and assistance that they were hired to provide, though. A