One AI-powered platform for every mystery audit: a shopper app on Android and iOS, a brand portal with AI insights, and dedicated portals for operations, quality control and partner agencies. Built in-house by FloorWalk.
Overall score
84%
+7 vs last cycle
Score by audit cycle
Section heatmap by city
Up to 0%
Automation of mystery audits
0+
Mystery shoppers & field agents
0+
Cities across India
0+
Countries covered
Artificial intelligence checks, verifies and explains every report, so your team gets accurate findings faster.
AI Report Check
Report #2481Each audit comes with an AI summary of what went well, what didn't and what can be improved, plus an overall observation for the whole audit cycle.
In-store recordings are transcribed and AI pre-fills the questionnaire for the shopper to verify, then cross-checks answers against the recording.
Every report runs through rule checks and an AI review that flags missing proofs, unanswered questions, lost marks without comments and copy-pasted text.
Photos are screened for AI-generated content, reuse across reports, editing, screenshots, wrong timing and device changes, and given a trust level.
Everyone involved in a mystery audit, from the shopper in the store to the brand head office, works in an app built for their job.
Android & iOS
Find audits nearby, apply, complete the questionnaire in-store with photo, video and audio evidence, and track payments.
Web
Everything in the app on desktop, plus resubmission deadlines, a payment journey tracker and notification preferences.
Clients
Dashboards, reports, store trends, AI insights and action tracking for brand teams, with store-level access control.
Project managers
Set up clients, stores and questionnaires, run audit cycles, match and assign shoppers, and pay them.
Quality reviewers
Review every submission with AI checks, audio transcripts and photo trust signals before it reaches the brand.
Field-force partners
Partner agencies invite their own auditors, assign jobs, review reports and submit them for QA.
Download the FloorWalk Shopper App
Turn every store visit into decisions your team can act on.
Where marks are lost
Action track
Overall cycle score, section heatmaps, city-wise and store-wise performance, and NPS at a glance.
See section-wise performance across up to five audit cycles to track improvement over time.
See exactly where marks are lost, by section, store and question, ranked by severity.
Follow each store's score over time and compare photo evidence for the same checkpoint across visits.
Raise action plans from findings, mark them taken or pending, and export the tracker to Excel.
Branded PDF and Excel reports, bulk PDF downloads, chart downloads and emailing reports in one click.
See every scheduled audit on a calendar with the details of each visit.
View photos, videos, audio recordings and documents from every audit right inside the portal.
A field app built to capture accurate, verifiable evidence.
Audits near you
Apparel store
₹600
Walk-in · 1.2 km
Car showroom
₹900
Walk-in · 3.8 km
Bank branch
₹350
Phone · Remote
Waitlist offer: a slot opened up for your applied audit. Accept by 6:30 PM.
Browse opportunities within a chosen radius, filter by audit type and see your profile match before applying.
In-app photos need location on and are stamped with the date, time and street address before upload.
Each audit lists the photos, videos and audio it needs, so nothing is missed before submission.
Failed uploads are saved on the phone and retried, with clear offline and back-online alerts.
Briefing packs with PDF, audio and video guidance, plus certification quizzes before audits.
Track fees and reimbursements from audit to payout, and raise a concern on any payment.
Push notifications for new audits nearby and time-limited offers when a slot opens up.
The web portal can be read in around 30 languages, including Hindi, Tamil, Telugu, Bengali and Marathi.
Automation that runs large mystery shopping programmes at scale.
Smart applications
Outreach campaign · Wave 2
Sections, scored options, mandatory comments, proof requirements per section, and reusable templates.
Applicants are scored on distance, reliability, past work for the brand, activity and current load.
Audits go out in waves over app push, email, WhatsApp and SMS, with quiet hours, city caps and escalation.
Match the right shopper to each audit by age, gender, education, income, occupation and rating.
A report can only reach the brand once every flagged issue is resolved, with reviewer activity tracked.
Bank details are validated and shoppers are paid directly to their bank accounts.
We build your questionnaire, proof checklist and store list on the platform.
The best-matched local shoppers are invited and assigned automatically.
Shoppers visit as genuine customers and capture geo-stamped evidence in the app.
AI and our QC team check every report and every photo before release.
Your team sees scores, AI insights and action plans in the brand portal.
Tell us about your stores and we'll show you how FloorWalk's software runs your mystery shopping programme end to end.
Get it on Google Play
Download on the App Store