FloorWalk | BCase Study for Mystery Shopping

Stock Audit for a Leading Smartphone Brand

Every warehouse was audited monthly to check all the stock was as per prescribed quantity.

Objective

Xiaomi is the world's fourth-largest smartphone manufacturer, leading in both the largest market, China, and the second-largest market, India. The objective of this activity was to check the inventory present in the warehouse of 2 cities Bangalore and Mumbai. The warehouse was being audited on the lines of the stock present there. The motive was to understand whether the inventory present in the warehouse was as per the prescribed quantity.

Approach

The approach adopted to successfully deliver the scope of work was as under :

Quantity analysis of the inventory present such as smart phones, TV’s, Back packs, mobile accessories. Both defective and non defective items were checked and counted.

The challenges we faced were:

The addresses of warehouse were not accessible physically as well as on google maps, so it was difficult for auditor to get there.

Outcome

In the first month

Stock at the warehouse was not as per prescribed quantity. Many deviations were found in the physical stock present as compared to the data provided to auditor. The scores increased next month on the same parameters.

In the second month

Less integrity issues were observed as compared to the last month. All the audits were revealed audits. The warehouse were audited on the last day of every month to check the inventory present after all the monthly transactions

Yield

Closed Loop
Reporting

Through FloorWalks platform, the client could effectively track which branches have not followed process compliances, the branches that had integrity issues and the branches which had customer service issues.

Client/Storewise
Performance

Reports are segregated according to the cities, states & regions. They can further be drilled down to area wise reporting to reward area / city managers. The reports were also used to decide incentives for further members of the hierarchy.

Audio/Video
Proofs Attached

All the reports are attached with audio proofs to further present a concrete plan on the compliance checks. These proofs were further used to incentivise / let off staff and management.

Track
Upcoming Audits

Mystery shopping being a continuous activity for any brand, the clients are given a chance to track audits real time and see which stores are auditing at what time & dates to further keep an eye on the store.

Featured Insights

What Are Stock Audits? How to Perform Stock Auditing?

Stock audit or inventory audit is a term that refers to physical verification of a company or institution’s inventory assets. There are types of stock audits depending on the purpose and every stock audit will require a different approach.

Customer Experience and Mystery Shopping

Customer experience is a high priority for consumers and is directly proportional to retaining the Customer. In today’ economic world with the fast progress of E commerce and it’s way of capturing market, it has become really important for retail stores to focus on the customer experience and give them the ‘wow’ feeling when the customer enters your store.

Read News

Case Study : Leading Electronics Brand