Top ten criteria to be judged for Mystery Shopping

Customer Service and Mystery Shopping

Customer Service and Mystery Shopping

 

Quality customer service still does exist, however due to availability bias we tend to remember these negative or sub-par experiences when one has been experienced or heard of recently. That is not to say that poor service does not exist, but it could be said that the majority of those in customer service are there because they enjoy what they do and it is a minority that provides a poor image for the rest. If one does not put the customer’s needs first and genuinely care, then they need to reflect on why they are working in the customer service industry. Mystery Shopping a perfect tool to know how is your customer treated. For big companies, it is quiet difficult to know for the management about services provided to the customer. Secret Shopping being the backbone of judging the quality audits, it is often recommended to go for Mystery shopping once a quarter and know what customer think of your brand.

Post Tagged with

by

FloorWalk is a Mystery Shopping and Consumer Insights Company promoted by experts from Retail and Hospitality industry. Our panel of professionals bring along years of experience in the fields of Store Operations, Quick Service Restaurants, Health & Wellness, Buying and Merchandising, Supply Chain and Marketing.

Related Posts

  • Post Image
  • Post Image
  • Post Image
  • Post Image
  • Post Image
  • Post Image

Social Icons