Restaurants are places where customers come not just for good food but also ambience and customer service. Businesses today are banking on 360 degree customer experience to differentiate themselves from the competition. Starting from the…
MYSTERY SHOPPING FOR AUTOMOBILE BRANDS
Automobile industry has several big players, all trying to get the better of one another. For them, customer service has become a differentiating factor. In an age when the concept of luxury showrooms is surfacing,…
MYSTERY SHOPPING FOR GOVERNMENT SECTOR
Mystery shopping is a growing business. All sectors from private to government are considering mystery shopping to address issues and uncover existing pitfalls in the processes or systems. Although auditing systems are in place, they…