Mystery Shopping tells you what customers think of your business. Mystery shoppers visit your establishment and buy a product or service, ask questions, behave in a certain way, and then report their experience. Smart and easy analytics help you measure Service Quality, Compliance, and Competitive Insights.
Take our expert services to design a custom audit
We match the most relevant shopper for you from our database
The shopper collects unbiased inputs about the shopping experience
We process and share the most meaningful insights with you
A large database of certified mystery shopper profiles to match your target customer. For Mystery Shopping in India You can select shopper basis gender, age, income group, education, work experience and many more criteria
Get comparative analysis for a range of locations audited over a period of time. See how a parameter is delivered across your chain, or which store excels all criteria. Reports are fluid and graphics give an easy snapshot for various management levels
FloorWalk is a panel of experts with years of experience in Retail and Hospitality industries. We do Mystery Shopping with a passion to improve the service, and not to just fill the audit forms. We analyse and share recommendations and not just plain data sheets.
Customer Service or Onsite Execution, Product Knowledge or Speed of billing, Competition Price Benchmarking or market survey, we have got it all covered.
Businesses turn in such numbers to secret shopper services because these services offer a number of benefits for companies. Many companies report that these services help them to:
Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to provide excellent customer care and support. This does not guarantee that all employees provide the level of helpfulness and assistance that they were hired to provide, though. A secret shopping service can uncover exactly what sort of service customers get even when there is no supervision of employees.
Whether a business is service- or product-based, most companies are interested in selling something to someone. Businesses spend considerable effort and money on marketing, but if there is a flaw somewhere in the selling process, customers may be choosing to make purchases elsewhere. Performance audits help businesses to uncover these problems in the selling process so that marketing and sales processes work seamlessly to create more sales and profits.
Employee fraud, theft, and dishonesty can all mean lost business and even potential lawsuits. Mystery shopper services uncover these potential problems so that business owners can act on them before they bankrupt a company.
Secret shoppers not only come into the store to see how company employees provide service in person; quality companies can also phone or email a business at various times of the day to determine how good telephone and computer service is. If customers are kept waiting on the telephone or emails are ignored, a company's reputation may suffer. Performance audits reveal these problems so that business owners can take appropriate action.
Employers need to have all the facts before they make hiring, promotion, and business plan decisions. By revealing what works and what does not from a customers perspective, mystery shopper services help business owners make these decisions with all the facts in place.
All employers wonder what really happens when they are not around. Virtual customers are the employers eyes and ears and can reveal problems that the business owner may be the last to know.
Mystery Shopping India by FloorWalk helps in catching possible trouble as well. In some cases, employee dishonesty can require action. Even when employees are not performing, though, some employers fear taking action because they fear wrongful dismissal lawsuits. In other cases, employers suspect that crime is taking place but have no evidence. Secret shopper services can help employers get the evidence they need to act.
Selling controlled substances to minors, stealing, or selling illegal services and products: These are all fears of most employers. If employees are doing something illegal at work, employers as well as the company may be held liable. Mystery shopping helps employers detect and stop this sort of activity before it threatens a business.
Most business owners are busy, and keeping track of everything is difficult. Secret shopping services offer owners an additional set of useful, impartial information that can be used in management decisions and changes.
Most business owners would love to be able to have direct, unbiased, full information from each customer what is working, what needs work in a company, what would make shoppers buy? Secret shopper services offer business owners the chance to ask these sorts of questions and get answers.