Mystery Shopping tells you what customers think of your business. Mystery shoppers visit your establishment and buy a product or service, ask questions, behave in a certain way, and then report their experience. Smart and easy analytics help you measure Service Quality, Compliance, and Competitive Insights.
A large database of certified mystery shopper profiles to match your target customer.For Mystery Shopping in India You can select shopper basis gender, age, income group, education, work experience and many more criteria
Get comparative analysis for a range of locations audited over a period of time. See how a parameter is delivered across your chain, or which store excels all criteria. Reports are fluid and graphics give an easy snapshot for various management levels
FloorWalk is a panel of experts with years of experience in Retail and Hospitality industries. We do Mystery Shopping with a passion to improve the service, and not to just fill the audit forms. We analyse and share recommendations and not just plain data sheets.
Customer Service or Onsite Execution, Product Knowledge or Speed of billing, Competition Price Benchmarking or market survey, we have got it all covered.
Businesses turn in such numbers to secret shopper services because these services offer a number of benefits for companies. Many companies report that these services help them to:
Improve quality of service : Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to provide excellent customer care and support. This does not guarantee that all employees provide the level of helpfulness and assistance that they were hired to provide, though. A secret shopping service can uncover exactly what sort of service customers get even when there is no supervision of employees.
Increase sales : Whether a business is service- or product-based, most companies are interested in selling something to someone. Businesses spend considerable effort and money on marketing, but if there is a flaw somewhere in the selling process, customers may be choosing to make purchases elsewhere. Performance audits help businesses to uncover these problems in the selling process so that marketing and sales processes work seamlessly to create more sales and profits.